Privacy Policy for Puffling.AI
Effective Date: [December 17, 2025]
Last Updated: [December 17, 2025]
Puffling.AI (“Puffling.AI,” “we,” “us,” or “our”) provides a mobile application and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service.
1) Contact Us
Company: [Legal Company Name]
Email: [support@puffling.ai]
Address: [Company Address]
Website: [https://puffling.ai]
2) Who the Service Is For
The Service is intended for adults (parents/guardians/caregivers). It is not directed to children and children should not use the Service independently.
3) Information We Collect
A) Information You Provide
Account information: information associated with your account.
Child profile information (provided by you): child nickname/name, age or birth month/year, interests, preferences, developmental notes/milestones, and other details you choose to enter to personalize the Service.
User content and inputs: prompts, activity preferences, saved/favorited content, feedback, and notes you submit.
Support communications: information you include when contacting support.
B) Sign in with Apple
When you sign in using Apple, we receive a unique identifier tied to your Apple login for this app, and we may receive:
Your name (if you choose to share it), and/or
Your email address or an Apple-provided private relay email (depending on your Apple settings).
We do not receive your Apple password.
C) Information Collected Automatically
Device and app information: device type/model, operating system version, app version, language, and settings.
Usage data: feature usage, interaction events, timestamps, and general app activity.
Identifiers and network info: IP address and device identifiers (or comparable identifiers) used for security, analytics, and diagnostics.
Crash/diagnostic data: error reports, crash logs, and performance data.
D) Purchases and Subscriptions
If you purchase a subscription through the Apple App Store, Apple processes payment information. We may receive limited information such as subscription status and purchase/renewal events to provide access.
4) How We Use Information
We use information to:
Provide, operate, and maintain the Service
Personalize experiences and content (including tailoring activities to preferences you provide)
Understand usage and improve features (analytics)
Identify and fix bugs (crash/diagnostics)
Communicate with you (service messages, support)
Secure the Service, prevent fraud, and enforce our terms
Comply with legal obligations
5) Analytics and Crash Reporting
We use custom analytics and crash/diagnostic tools to understand how the Service is used and to improve reliability. These tools may process device and usage data (including identifiers and IP address) to:
measure feature usage and performance,
detect and fix crashes/errors, and
prevent abuse and maintain security.
We design analytics to be reasonably necessary for operating and improving the Service, and we aim to use aggregated or de-identified reporting where feasible.
6) How We Share Information
We do not sell your personal information.
We may share information in the following situations:
A) Service Providers
We may share information with vendors who help us run the Service (e.g., infrastructure/hosting, data storage, customer support, security). They may only process information on our instructions and for the purposes we authorize.
B) Legal and Safety
We may disclose information to comply with law or legal process, or to protect the rights, safety, and security of users, the public, or the Service.
C) Business Transfers
If we are involved in a merger, acquisition, financing, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.
D) With Your Direction
We may share information when you choose to do so (for example, exporting or sharing content).
7) Advertising and Targeted Advertising
Currently, we do not run third-party ads in the app and do not share personal information for third-party targeted advertising.
If we introduce advertising or related measurement in the future, we will:
update this Privacy Policy,
provide any required disclosures and choices, and
comply with applicable law and platform requirements.
8) Children’s Privacy (COPPA)
We do not knowingly collect personal information directly from children under 13. The Service is designed for parents/guardians, who may choose to enter child-related information to personalize the Service.
If you believe we have collected personal information directly from a child without appropriate consent, contact us at [support@puffling.ai] and we will take appropriate steps to delete it.
9) Data Retention
We retain information as long as necessary to:
provide and improve the Service,
comply with legal obligations,
resolve disputes, and
enforce agreements.
You may request deletion as described below.
10) Your Choices and Rights
A) Access, Update, and Delete
You may be able to access and update certain information in the app. You can request deletion by emailing [support@puffling.ai] with the subject “Account Deletion.”
B) Notifications
You can control push notifications through your device settings.
C) Privacy Requests
Depending on where you live, you may have rights to request access, correction, deletion, or other actions. Contact [support@puffling.ai]. We may verify requests (e.g., by confirming control of the email associated with the account).
11) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is 100% secure, and we cannot guarantee absolute security.
12) Third-Party Links
The Service may link to third-party websites or services. Their privacy practices are governed by their own policies.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the “Last Updated” date and provide additional notice if required (e.g., in-app notice).
14) Contact
Questions or requests: [support@puffling.ai]